Zara's Collision Center: Our Services

ASE-Certified Technician’s Code of Ethics

1.I will strive to produce nothing but first-class workmanship.
2.I will take advantage of every opportunity to increase my knowledge/skills concerning the work I am doing. I will dedicate myself to lifelong learning.
3.I will use only those materials that are proven to be safe and recommended by the manufacturer.
4.I will recommend to an owner only that work on the vehicle which I believe to be necessary.
5.I will treat an owner’s vehicle as I would my own.
6.I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or his/her business.
7.I will conduct myself so as to maintain and increase the public respect for all ASE-certified professionals.
8.I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interests of the owner, my employer and myself.

When you bring your vehicle to Zara’s, you can rest easy. We know how frustrating and disruptive the collision repair process can be for an owner. We are committed to performing our very best work and answering your questions through every step of the process.

Acoat-Selected Shop
Zara's is an Acoat-selected shop that has achieved the coveted certifications of I-CAR Gold Class and ASE Blue Seal of Excellence. We offer a lifetime warranty and we guarantee each repair meets our high standards and the expectations of the customer. Following each repair from beginning to end, our production manager monitors the repair process, keeps customers informed of the status of their repair, and ensures the timely completion of repairs.

Computerized Estimating and Communication
We use all of the major estimating software systems; CCC Pathways, Audatex, Shoplink, and Mitchell Ultramate. This allows us to communicate electronically with every insurance company. A computer generated estimate also ensures accuracy and integrity when restoring your damaged vehicle.

Customer Service Indexing
To ensure our customers are completely satisfied with the service they receive at Zara's Collision Center, we use a third-party company called CSI Complete to poll customers on their satisfaction or dissatisfaction with the repairs, the center and the insurance company. Our CSI average over the past 12 months is 99.6%!

We proudly offer:

A free repair estimate – performed on-site or via our online quote service
Insurance coordination and documentation
An option to self-pay, rather than submitting damages to your insurance company
Computerized estimating for accuracy and integrity
I-CAR and ASE-certified technicians & staff
Frame equipment with precision measuring system
Computerized paint mixing system
A meticulously clean and comfortable environment
100% satisfaction guarantee
A written lifetime warranty
Third-party customer service surveys to gather your feedback on the process