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As an Acoat-Selected Collision Repair Facility, Zara’s partners with local insurance agents in providing continuing education credits related to auto collision repair.  Courses like those provided at Zara’s have helped thousands of insurance personnel gain a better understanding of our industry and its processes.

Acoat selected membership requires adherence to the highest standards of technical performance, production efficiency and customer service.  Zara’s is proud to be part of this program.

All classes offered are designed for licensed insurance agents and CSRs, but also are helpful to non-licensed office personnel and claims representatives. Only licensed individuals will receive state of Illinois-certified continuing education credit.

2009 Training Calendar

2009 CE Class schedule Temporarily Suspended - Click here for details.

All CE classes are worth 3 credit hours and are held at Zara's Collision Center from 9 a.m. - Noon, seating is limited.  

If you are interested in taking a class, you may register on-line or call Julie Zara at 899-6314.  If you have any questions, please call Zara’s Collision Center at (217) 522-7768 or e-mail us.

Class Descriptions

• Improving Insured’s Satisfaction # 20064
• Understanding Body and Frame Repair # 20062
• Understanding Theft Issues # 20063
• Providing Accident Prevention Advice # 19257
• Understanding Collision Claims and Estimates # 19256
• Understanding Pre-Insurance Inspections # 20060
• Understanding Advanced Vehicle Safety Systems # 20065
• Understanding Collision Refinish # 20061
• Understanding Paintless Dent Repair # 19258

Improving Insured's Satisfaction
This class provides Insurance Agents with information on customer satisfaction issues as they relate to the collision repair business, the insurance industry, and their relationship with each other. The course provides insight on how to relate to the insured's needs at the point of a claim and how the agent can empathize with their concerns and offer improved service. This class also provides Insurance Agents with tips to help them increase their customer satisfaction level relative to value-added services, which may result in improved retention rates and increased market share. In addition, they will learn ways to identify customer product and service needs and better manage insured expectations.

Understanding Body and Frame Repair
This class helps you develop a thorough understanding of the repair process as it relates to body and frame repairs. The information presented prepares you to help your insureds as they go through the repair process with their vehicle. You will learn about actions you can take to ensure the process goes smoothly and that your customer's vehicle is returned to "the same shape and form" as before their accident. This knowledge helps you provide better service for your customers resulting in improved customer satisfaction and policy retention.
 
Understanding Theft Issues
This class helps you understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft. You will learn about the people that steal vehicles and why they do it. You will also become aware of local and national preventative initiatives and actions. We will also discuss the increasing problem of heavy equipment and recreational vehicle theft and the enormous impact identity theft has on all of us.
 
Providing Accident Prevention Advice
This class provides Insurance Agents with tips to share with their customers about how to avoid accidents. They will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their insureds.
 
Understanding Collision Claims & Estimates
This class helps insurance Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim. The material includes information about specific ways they can help their insureds report their claim and better understand their estimate. They will learn about things they can do to ensure the claims and repair process proceeds smoothly, resulting in improved customer satisfaction and policy retention rates.
 
Understanding Pre-Insurance Inspections
This class provides Insurance Agents with information to help them understand how and why they should inspect vehicles prior to insuring them. They will learn how to detect theft or fraud and assess the safety of a vehicle. After attending this course, they will be able to ensure that their policyholders are driving a safe vehicle.
 
Understanding Advanced Vehicle Safety Systems
This class provides Insurance Agents with information to help them better understand the most advanced vehicle safety systems available today. They will be better equipped to inform their policyholders of the value of using these systems properly, resulting in increased customer satisfaction and additional business.
 
Understanding Collision Refinish
This class provides Insurance Agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured's expectations relative to claims processing. They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.
 
Understanding Paintless Dent Repair
This class provides Insurance Agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on, or possibly eliminate, smaller claims.

Register On-Line
2009 CE Class schedule Temporarily Suspended - Click here for details.