Customer Satisfaction
Zara's Collision Center

Customer Care Specialist

Customer Satisfaction is so important to Zara's that we even have a Customer Care Specialist. Kim Woolard gathers information from each customer to determine what will be the best, most efficient process based on the customer's unique situation. We never use a one-size-fits-all, cookie-cutter approach with our customers. From working with the claims process of the customer's insurance company to coordinating a rental vehicle, Kim makes certain the repair process is smooth and timely.

Service Ratings


February 2018
Net Promoter
Customers who because of their satisfaction level actively recommend Zara's to others.


February 2018
On-Time Delivery
Customers stating that their repaired vehicle was received on or before the day promised.