Customer Satisfaction
Zara's Collision Center

Customer Care Specialist

Customer Satisfaction is so important to Zara's that we even have a Customer Care Specialist. Kim Woolard gathers information from each customer to determine what will be the best, most efficient process based on the customer's unique situation. We never use a one-size-fits-all, cookie-cutter approach with our customers. From working with the claims process of the customer's insurance company to coordinating a rental vehicle, Kim makes certain the repair process is smooth and timely.

Service Ratings

100%

June 2017
Net Promoter
Customers who because of their satisfaction level actively recommend Zara's to others.

98%

June 2017
On-Time Delivery
Customers stating that their repaired vehicle was received on or before the day promised.