Repair Planning

How is it different from the old or traditional process?

It means fewer trips for the customer to the collision center for accident damage repair. For insurance companies, fewer inspections and fewer payments and paperwork to process.

What’s the bottom line impact to the customer?

Repair time is reduced and the customer’s vehicle is done quicker, which results in savings for the customer.

Is it true that customers don’t need to get an estimate?

That is true if your insurance company partners with Zara's Repair Planning Program. Repair Planning allows us to identify all damage at the front end of the process vs the inherent delays caused by hidden damage that cannot be seen when beginning the process with a visual estimate.

How does a customer participate in the new Repair Planning Process?

The customer doesn’t need to do anything. Zara's will automatically apply the process in every case possible.

How does a customer know if his or her insurance company participates in Zara’s Repair Planning Program?

Just ask us.